FAQs

How Do you place an Order?

  1. All orders/ Links must be Submitted to #2GULE on; Whatsapp (+256 759 890865), website (www.2gule.com) or to a 2GULE employee
  2. All orders/ Links must contain the following instructions:
  • Kind of merchandise and precise descriptions
  • Your Names in full.
  • Your contact details e.g email and phone number

 

Orders given verbally must be confirmed by whatsapp or email. It is the responsibility of the customer to correctly and comprehensively provide all the required information as specified above.

How to place a self-purchase order?:

 

  1. All orders must be Submitted to #2GULE on; Whatsapp (), website (www.2gule.com) or to a 2GULE employee
  2. Type of merchandise and precise descriptions e.g these are new/ old clothes, weighing 20 pounds.
  3. Value of the item/goods
  4. Type of packing with contents, numbers, quantity and weight (gross/net) of packages
  5. Names & content information.
  6. Our address (es) of the USA/UK office.
  7. General instructions and conditions in respect of shipment, method of transportation (sea/air/road/express/groupage/breakbulk/containerized cargo, etc.)
  8. Self-purchase items will be charged at $8 per pound, for all packages above 10 pounds. This is inclusive of shipping, clearing, taxes & handling. All items below 10 pounds shall be charged according to desecration of the company (Estimated value of the item).

 

Orders given verbally must be confirmed by whatsapp or email. It is the responsibility of the customer to correctly and comprehensively provide all the required information as specified above.

which shipments are deemed as Unacceptable by 2gule?

 

A Shipment is deemed unacceptable if:

    1. No value or weight declaration is made.
    2. It contains counterfeit goods, animals, bullion, currency, gem stones; weapons, explosives and ammunition; human remains; illegal items, such as ivory and narcotics, medicines or any other commodities listed in our Prohibited Items list.
    3. It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods) or other relevant organization.
    4. Its packaging is defective or inadequate to ensure safe transportation with ordinary care & handling

what about Quotations and Payments?

2GULE reserves the right to collect 60% of the total quotation before ANY item is handled. The 40% is then required before your items are handed over, after being received by us in Uganda.

Quotations as to fees, freight charges, insurance premiums or other charges given by 2GULE to the Customer are for informational purposes only and are subject to change without notice; no quotation shall be binding upon 2GULE unless we agree in writing to undertake the handling or transportation of the shipment at a specific rate or amount set forth in the quotation and payment arrangements are agreed upon between 2GULE and the Customer. Quotations as to fees and other charges may be revised by 2GULE at any time.

  1. Unless otherwise specified, all fees, charges and expenses shall be exclusive of VAT.
  2. Unless otherwise agreed by 2GULE in writing, all fees, charges and expenses are due for payment against documents.
  • The charges of 2GULE shall be considered to have been earned as soon as the Goods are delivered into 2GULE’s control and, under no circumstances, shall any charges be refunded. Any disputes concerning invoices must be notified to 2GULE within Fourteen(14) days of invoicing, failing which, the full amount of the invoice is admitted by the Customer.
  1. 2GULE may charge by weight, measurement, volume or value and may, at any time, re-weigh, re-measure or re-value the Goods (or request the same) and charge additional fees accordingly.
  2. If there are any changes to rates for freight, warehousing, cartage or insurance, customs duty or other charges, then 2GULE shall have the right to increase its quotations and charges accordingly.
  3. Unless otherwise agreed, all amounts due to 2GULE are payable in UGX Or American Dollars.
  • 2GULE shall be entitled to charge a currency conversion premium when converting foreign currency into US dollars.
  • The Customer shall pay 2GULE all sums due and payable, without any deduction, counterclaim or set-off before their items are delivered to them.
  1. Unless otherwise stated, all payments for services rendered are due before collection or delivery with no exceptions whatsoever. All previous balances must be fully paid up before any order can be collected or delivered to a customer.
  2. Where payment for Services is not received by 2GULE by the due date, then 2GULE shall have the right to charge interest from the date of breach on all overdue amounts at the rate of 10% per month and to recover on a full indemnity basis all legal or debt recovery fees and expenses incurred in recovering accounts due, after the items have been held for 100 days.
  3. 2GULE shall have the right to, at any time, revoke credit or other facilities extended to the Customer.
    • To cancel a Buy and Ship order, notice must be made in writing to 2GULE within 12 hours of placing the order and making the initial payment. The buyer agrees to forfeit any payments made for orders cancelled after 48 hours of placing the order.

Deliveries?

    1. Shipments cannot be delivered to P. O boxes or postal codes.
      The Shipper can:

       

      1. Personally collect from our local2GULE Store offices.
      2. Request 2GULE to deliver the shipment directly to their homes or places of work. 2GULE will use a courier service for such deliveries and all delivery costs shall be borne by the Shipper/Customer
      3. 2GULE may offer the Shipper alternative delivery options such as delivery on another day, redirection or collection at the 2GULE offices and the Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
      4. 2GULE also reserves the right to exclude some delivery options on request.

       

       

       

       

      1. a) Storage of goods pending delivery or in exercising

      Pending forwarding and delivery or in exercising 2GULE’s lien, the Goods may be warehoused or otherwise held at any place at the sole discretion of 2GULE and at the Customer’s risk and expense.

      1. b) Loading and Unloading

      Unless 2GULE agrees otherwise:

      • If 2GULE collects or delivers a Consignment to or from the customer’s premises, the customer will provide appropriate equipment and labor for loading or unloading the Consignment; and
      1. If a Consignment requires equipment or labor in excess of the driver to be unloaded at the Delivery Address, the customer warrants that such equipment or labor will be provided at the Delivery Address.
      • Any assistance provided by 2GULE to load or unload a Consignment will be provided at 2GULE’s discretion and is at the sole risk of 2GULE; 2GULE will not be liable for any damage caused (whether negligently or otherwise). The customer will indemnify 2GULE and keep 2GULE indemnified against any costs, expenses, liabilities, injuries, losses, damages, claims, demands, proceedings or legal costs and judgments which 2GULE suffers as a result of the provision of such assistance.

Disclaimers?

  1. The Customer automatically releases Company from liability and responsibility for physical damage, loss or loss due to delay for items of freight as listed below:

    • Items improperly or inadequately packed or mislabeled by the shipper.
    1. Items not professionally packed and secured by Company or via third party hired or directed by Company.
    • Items containing internal damage or concealed breakage.
    1. Items of inherent vice or weakness due to poor craftsmanship in fabrication.
    2. Items containing internal mechanics or instrumentation.
    3. Items with waxen, resinous, or viscous surface area, be they in wet, semi-dry, or hardened state.
    • Damaged or excessively worn antique items in disrepair, items exhibiting prior repairs or breakage.
    • Uncured and/or not thoroughly dry paintings; uncured and/or unset varnish applied to furniture.
    1. Items with directional orientation to which the shipper does not affix descriptive arrows in advance.
    2. Items shipped unwrapped or in a state or a packaging type explicitly not recommended by Company at the stated request of the shipper, regardless of whether such loss or damage may be caused or contributed to by the negligence of 2GULE, its agents or employees.
    3. Inherently fragile goods including but not limited to goods made of glass, ceramics, porcelain, earthenware and stoneware.
    • Goods containing liquids that may leak.

    9.2

    In relation to subjective terms as used above (“inadequately packed”, “inherent vice”, “excessively worn”etc.), it is understood that the Customer allows and releases 2GULE to define and interpret these terms as reasonably and commonly acceptable in Company’s industry and as applied against common and previous occurrences in the normal course of packing and shipping; 

    9.3

    2GULE will not transport currency, specie, precious stones, jewelry, negotiable documents or any other items in Company’s Prohibited Items list at any time. In the event that 2GULE is made to transport such items without 2GULE’s knowledge or consent, 2GULE shall remain at no liability whatsoever for, or in connection with the goods.

    1. Limitation of liability /Indemnification
    • 2GULE’s liability shall under all circumstances be limited to $100.00 per shipment or transaction for loss or damage by any cause, including negligence;
    1. In no event shall Company be liable or responsible for consequential, indirect, incidental, statutory or punitive damages, even if it has been put on notice of the possibility of such damages, or for the acts of third parties;
    • Should any claim in an amount in excess of the foregoing limits of liability be asserted against Company by a third party for loss or damage to Goods handled by Company, the Shipper, Consignee, and Customer shall indemnify and hold Company harmless as against any such claim. This provision shall be in force regardless of the cause of such loss or damage, including negligence. Company shall not be liable for loss or damage due to lack of detailed and specific customer instruction in handling and/or placement of goods. The provisions of this contract also extend to items damaged inside a shipper, consignee’s or customers premises or place of business.
    1. The Customer agrees to indemnify, defend, and hold 2GULE harmless from any claims and/or liability, damages, fines, penalties and/or attorney’s fees by reason of injury to or death of any person or by reason of injury to or destruction of Property or arising from the exportation of customer’s merchandise and/or any conduct of the Customer, including but not limited to the inaccuracy of export or security data supplied by Customer or its agent or representative, which violates any Federal, State and/or other laws, or from any cause including but not limited to the fault, breach of warranty or negligence of Company, its officers, agents, subcontractors or employees and/or from the fault, breach of warranty or negligence of the Customer, its officers, agents, subcontractors or employees. Customer further agrees to indemnify and hold 2GULE harmless against any and all liability, loss, damages, costs, claims, penalties, fines and/or expenses, including but not limited to reasonable attorney’s fees, which 2GULE may hereafter incur, suffer or be required to pay by reason of such claims; in the event that any claim, suit or proceeding is brought against 2GULE, it shall give notice in writing to the Customer by mail at its address on file with 2GULE.

Insurance?

    • Unless requested to do so in writing and confirmed to Customer in writing, Company is under no obligation to procure insurance on Customer’s behalf; in all cases, Customer shall pay all premiums and costs in connection with procuring requested insurance. 2GULE does not itself insure any transportation but uses reasonable care to contract with an insurance company to provide said insurance at an additional cost to Customer. Customer agrees to insurance company’s standard provisions, such as deductibles and limitations.
    1. The Said insurance value must appear on the face of the BOL and may only be entered by employees of 2GULE. Declared values or Insurance amounts may not be altered once freight has been received for transport unless the carrier issues written consent for such alteration.
    2. Intellectual Property
    • The Customer acknowledges that 2GULE shall retain all copyright and other intellectual property in any documents or things created by 2GULE in the course of providing Services.

Dispute Settlement?

  1. The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a Director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within fourteen (14) days from the date on which either Party has served written notice on the other of the dispute then:

    • The parties agree to select a mutually agreeable, neutral third party to help with mediation of any dispute that arises under the terms of this Agreement.
    1. The costs and fees associated with the mediation shall be shared equally by the parties
    • If the mediation is unsuccessful, the parties agree that the dispute shall be decided by Arbitration by a person to be agreed between the parties.

Variation?

  1. No amendments or variation of these Trading Terms and Conditions shall be valid and binding upon 2GULE unless made in writing and duly executed by or on behalf of 2GULE.

Non Waiver?

  1. The failure of 2GULE to, at any time, require performance by the Customer of any provision of this Agreement shall not be deemed to be a waiver of any of 2GULE’s rights unless it is expressly agreed to by 2GULE in writing and it shall not affect the right of 2GULE to require such performance by the Customer at any time thereafter.

Governing Law?

  1. UGANDAN Law

severability?

  1. The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.

Return Policy?

    • 2GULE does not bear any expertise in any particular product category or any specific products. As a logistics and procurement company, 2GULE simply facilitates the purchase of specific goods from the specified sellers of the shipper’s choice, and then ship the goods to the Shippers chosen destination. It is therefore the shipper’s responsibility to rigorously vet any sellers it may wish to purchase goods from, and to ensure that the shipper only requests 2GULE to purchase goods from sellers who are authorized dealers of the products the shipper wishes to purchase.
    1. If the shipper requests 2GULE to procure goods from unauthorized sellers, or if the goods procured through the Company turn out to be of low quality, defective, or illegitimate, the shipper agrees to indemnify 2GULE from any and all legal responsibility.

     

     

     

     

    Buy and Ship Order Return Policy

    Wrong Item Delivered

    If the shipper receives an item that is different from what was ordered (i.e. different brand, make, model, SKU number, size), 2GULE will gladly accept the item back if returned within 3 business days.

    • 2GULE will offer the shipper a refund, store credit, or an exchange of the item
    1. In order for 2GULE to accept a return, all items have to be unused, unworn, unwashed and undamaged.
    • In order for 2GULE to accept a return the product seal should not be broken except for products that cannot be differentiated visually based on information provided on the product packaging.

     

    Correct Item Delivered

     

    • If the item delivered was the exact item ordered (i.e. correct brand, make, model, SKU number), and is functioning appropriately, 2GULE will not accept returns.
    1. The cost of any returns to a vendor for unwanted items will be paid in full by the shipper/buyer.

     

    Returning products to the USA to exercise a warranty or for repair

     

    • 2GULE does not have a UGANDAN to USA shipping service. Therefore, 2GULE can only do returns to the USA at the shipper’s/client’s cost, using a major international courier company such as SALABED, DHL or Fedex. The shipper/client will also have to cover the costs of returning the product to UGANDA. Any and all costs incurred during the return process will be covered by the shipper/client.

     

    Used or Refurbished Items

     

    • Due to the risks associated with purchasing used or refurbished or renewed items, 2GULE does not accept returns for used or refurbished items under any circumstances

     

    eBay sellers

     

    • Due to the risks associated with purchasing goods from eBay sellers, 2GULE does not accept returns for such purchases under any circumstances.

     

    Unauthorized dealers

     

    • Due to the risks associated with purchasing goods from unauthorized dealers, 2GULE does not accept returns for such purchases under any circumstances.

     

    Shipping Only Order Return Policy:

     

    • 2GULE does not accept returns for any Shipping Only orders. 2GULE does not have a UGANDA to USA shipping service and 2GULE therefore cannot/does not facilitate returns for Shipping Only orders.
    1. Our offices and warehouses

    You agree that sharing the addresses of any of our facilities with members of the public without informing them that those facilities are owned, leased or managed by 2GULE is a direct violation of our terms of service. Sharing our warehouse addresses with members of the public while purporting to own or control those facilities is a direct violation of our terms of service. 2GULE reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to canceling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

     

A message to our Customers About COVID-19

We are currently experiencing service delays with our Cargo due to the COVID-19 pandemic effects on the airline business , but we promise to do as much as we can to deliver your products in the promised 14-21days. We highly appreciate your support and apologize for the inconveniences caused.

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